Privacy Policy



  • Introduction
  • What Personal Information does Billtrust collect?
  • What Personal Information Billtrust shares and for what purposes?
  • How does Billtrust protect your Information?
  • Children’s Privacy
  • EU-US Privacy Shield
  • Your California Privacy Rights
  • Changes and updates to the privacy policy
  • Data Protection Officer contact details
  • Any questions?







This Privacy Policy explains Billtrust’s™ practices regarding the collection of personal information that is gathered through its websites,,, and  (the “Sites”) through the delivery of its solutions (the “Solutions) and through interactions via telephone, the Sites, email and other communication channels.  By visiting the Sites or using the Solutions, you are accepting the practices described in this Privacy Policy. We suggest that you review this Privacy Policy periodically, as it may be updated from time to time.



What Personal Information does Billtrust collect?



Collection of Information You Give Us

Billtrust collects personal information about our users during the secure order process, during the registration for our Solutions and during the use of our Solutions. We collect certain personal information, including your name, email address, phone number, shipping address, credit card company, credit card number and expiration date, credit card billing address, bank account information, invoicing information and other information as described in this Privacy Policy.


Credit2B Services 

Credit2B provides services that allows businesses to access and share business credit information, payment data and related business information contributed by its users, by Credit2B or its other information sources including credit bureaus. The Credit2B services includes analytic and collaboration tools and workflow designed to streamline and improve business-to-business credit management.


What We Collect For Credit2B Services

In addition to the above, in connection with Credit2B and Credit2B services and Solutions, we collect personal and non-personal information regarding institutions, businesses, and their principals from third parties, creditors, and trade suppliers, as well as from public sources such as government records, registrations, and filings.  Because Credit2B operates as a business credit bureau, this information may include business histories; principals’ biographies and business experience; business operational, employment and financial characteristics; government compliance data; creditor exposure and payment experiences; industry opinions; and related contact information. Credit2B also collects customer data, including full name and email address, demographic information, username and password, work title, department information, any content that you create or share including any communications with Credit2B or other users, and other information related to your work or organization. We may share both personal and non-personal information with other Credit2B users, service providers, and in connection with our Solutions.  We may also report, share, and distribute such information to credit bureaus and other third party agencies as part of the Credit2B services and Solutions.  We also collect potentially personally-identifying Information from visitors like internet protocol (IP) addresses for users accessing our sites which, when combined with other information, can be used by us for targeting the marketing our products and services, or used to protect our Sites from suspected misuse. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.


Automatic Collection of Information  

For membership access areas, we require that you accept a cookie, which is a small file that is transferred to your computer through your web browser. These cookies help keep track of your login information to speed up the login process, and in certain cases we store your preferences to help tailor our site content to your interests. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. If you reject cookies, you may not be able to participate in certain functionality and membership features, as described above.


Do Not Track.  Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals, and therefore, Billtrust and the Site do not recognize DNT.



What Personal Information Billtrust shares and for what purposes?


Billtrust respects your right to privacy. The information we collect is kept confidential and is not shared with third parties, except as necessary to deliver the Site and Solutions to you or as otherwise described in this Privacy Policy. We have a strict policy of not selling our customers’ email addresses, or any personally identifying information (PII), and are completely anti-spam.


The data we collect may be used in the aggregate to give us demographic information about the entire Billtrust audience, and in order to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may also use personal information for internal purposes such as auditing, creating an internal directory, data analysis, and research to improve Billtrust’s products, services, and customer communications. This data will not be disclosed to third parties, other than for limited purposes related to the provision of our services and Solutions. The information you provide (name, address, etc.) allows us to keep you informed about upgrades, products and services of Billtrust, its affiliates and other third parties that we believe may be of interest to you. If you are a registered user of one of our products, we will only send information regarding your product or any assistance which you may require.


In the event that all or a part of Billtrust is bought, sold, or otherwise transferred, or is in the process of a potential transaction, personal information that you have provided for use will likely be shared for evaluation purposes and included among the transferred business assets.


We may also disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on Billtrust or our Site.


How does Billtrust protect your Information?


Billtrust works to maintain your confidence and trust in us and has therefore implemented physical, technical, and administrative measures designed to protect  information from accidental loss, unauthorized access, use, alteration and disclosure.  We store and process your information on our servers located within the United States.


Children’s Privacy


Billtrust, including the Site and Solutions, are not directed at children, and Billtrust does not knowingly solicit or collect personally identifiable information online from children under the age of 13. If Billtrust learns that a child under the age of 13 has submitted personally identifiable information online without prior verifiable parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please contact us at


EU-US Privacy Shield


To the extent the Site or Solutions involves the collection of personal data of our clients or their customers in the European Economic Area, Billtrust may transfer that personal data to the United States for processing and storage. Billtrust handles any such personal data in adherence with the EU-US Privacy Shield and has certified compliance with the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity & Purpose Limitation, Access, Recourse, Enforcement and Liability. To access the Privacy Shield List and to find details of our certification, please see Also, for more specific information please review our Privacy Shield Policy. 



Your California Privacy Rights


This privacy policy describes how we may share your information, if at all, with other parts of our business and with our service providers for direct marketing purposes, explained above under “What Personal Information Billtrust shares and for what purposes?.”  You may contact us with any questions, or to request a list of third parties to whom we may disclose information for marketing purposes and the categories of information we may disclose.



Changes and updates to the privacy policy


This Privacy Policy may be updated and revised from time to time, and we will post the current version of this Privacy Policy at . You agree that the personal information we gather now will be subject to the Privacy Policy in effect at the time of use.  We may contact you through email regarding material, retroactive changes to our Privacy Policy or practices, but you should check the Site periodically to review any changes. In order to receive communications from Billtrust regarding, among other things, our privacy practices, it is important that the email address you have on record with Billtrust is kept up to date.



Data Protection Officer contact details


VeraSafe has been appointed as Billtrust’s Data Protection Officer (DPO) in accordance with Article 38 of the General Data Protection Regulations (GDPR). All comments, queries and requests relating to Billtrust’s use of Personal Information are welcomed. Please contact:

Data Protection Officer

22 Essex Way #8203
Essex, VT 05451 USA
+1 (888) 376-1079


Any questions?


If you have questions or concerns about this Privacy Policy, please feel free to contact us at  This Privacy Policy was last revised in July 2019.