The new web site monitoring service will monitor your site 24/7 and alert both you and us if there is any down time or slow response. The people being alerted can be configured and can be by email and/or text message. It’s a super robust service that monitors from various locations all around the world actually which minimizes false alerts that may be caused by an internet outage somewhere between the monitor server and your site, it will double check from other locations.
The other thing we have recently added to this is a check to make sure Eclipse web integration is responding ok. If its not we can detect that and
send an alert and optionally temporarily put the web site in a ‘temporarily down for maintenance mode’, and as soon as web integration is back up will automatically take the site back out of maintenance mode.
It will still be primarily up to your IT people to respond and check into the problem but you will be notified immediately and we will also be alerted at the same time and open a support ticket on the condition and be able to check in with the situation.
This will help us know about any problem before a customer sees it and also for us to know about problems that customers may
be seeing that currently we are unaware of, such as certain times when the response time is very slow for example.
The web site monitoring service is included free of charge to all of our clients that are participating in our maintenance plan.