Second Phase is pleased to announce the launch of it’s new customer portal. The portal is a help desk ticket system, knowledgebase, and news blog all in one.
It will provide our clients with more resources for support and information about our products, features, and configuration information while at the same time provide better and more transparent tracking and scheduling of support and enhancement requests. We encourage all customers to sign up immediately for our customer portal.
Sales, Support, Change Requests, Feedback, and Accounting questions can all be submitted though the web portal.
Go to http://support.secondphase.net and begin by clicking on the subscribe link in the upper left corner and enter your email address, the system will send you an email to confirm your subscription to the portal.
After you confirm you will receive 2 email responses one of them confirms your subscription to the portal news feed with a link to unsubscribe in the future (do not click this now!!), the other email may take a bit longer for you to receive while your account is automatically setup, this email will contain your portal login information. If you do not receive your login information you can either contact us to register you manually or you can go back to the login box and click the Lost password link to have it send you another email and see if you are actually registered or not. If not you may need to try subscribing again.
Once you log in you will be prompted one time to enter your Company name and link up to your organization’s support account. You can have as many users at your company as you want subscribe and login to the support system to view tickets and knowledgebase articles.
You can use the portal to submit sales, support, or other issues and questions to us with the added benefit of routing the question to the correct department and assigning a priority to your request. Knowledgebase, News, and Troubleshooting guides will also be available on the site. We are working hard to put our extensive knowledge and experience into these areas to provide better quicker support for you.
Alternatively you will still have the ability to submit requests directly by email or give us a phone call.
For direct email support or change requests please send the email to:
For sales questions and quote requests please send the email to:
The above email addresses are linked directly to the support portal and ticket system, it will automatically detect your email address and link the sales or support request to your account and notify appropriate Second Phase team members.
Its our wish that this new service will provide you with lots of good information and allow us to have a more productive working relationship so that we may serve you better and faster. We are still evaluating this system and your feedback is invaluable. Please let us know how its working for you.